Well, This is a first for me...

I was doing so random browsing super early in the AM on Wed 05/28. I found a cute Guess coat that was too big but looked like something I could alter myself, so I went ahead and bid. It was obvious from the listing that the seller was new and maybe didn't know exactly what she was doing, but the price was awesome, so I took the risk. Listing stated 1 day handling time, but as I am in South Carolina and it's currently around 100 degrees here, I am not in a rush to get the coat I paid immediately, seconds after I won the item. On Sunday the 30th I received this message from the seller: "I'm so sorry about the wait. I no longer have that bank card that I had on my paypal and I couldn't change it to my boyfriends card. So I had to transfer money to his account and print label from there. Ill do it in the AM ASAP. THANKS!!!!" (I do realize Mon was a holiday she she would not be shipping out the next morning) So, I figure with Priority shipping, I should have it soon (ok, now I'm getting excited about fixing this coat to fit!) But, I have tons of life stuff going on, brother in town from overseas, his fiance having a baby (yesterday!) and I pretty much forget about the coat. She left me positive feedback on the 31st (just noticed that). Very early today I check my won items and see that she has refunded me in total. I check the PayPal transaction and she has not included any note/reason for doing so. She hasn't sent a message either. I send her a friendly message asking if there is an issue with the item/her PayPal account. No reply yet, it's been just a little while. So.... I'm not exactly a newbie, but this is new to me. If i get the coat, I'll certainly re pay her, but who knows if it's on the way or not (was never marked as shipped, no tracking #). I guess I'm just in the mood to discuss this transaction because honestly, as a seller, I wouldn't dream of doing 90% of what has gone on so far... is this common? In all my ebay buying (on this ID and 2 others) I have had a grand total of ONE issue, so maybe I'm just lucky..."When choosing between two evils, I always like to try the one I've never tried before." ~Mae West|||If the coat does not show up, and no explanation from your Seller, I would file Non Performing Seller report, I have been told this only generates a form letter to you, But I would think if eBay received too many complaints on one Seller they might do something. Then leave a NEG and 1's in each DSRDelivery Confirmation is confirmation of delivery, not tracking.|||Your seller does not know what she is doing. She has only 26 feedback for selling, from 3+ years ago. She probably found out the shipping for that coat will cost more than the total of item price plus S&H that she charged. $4 for Priority Medium Flat Rate Box? Even if the coat fits in the box, the postage is more than $10.50.|||Then leave a NEG and 1's in each DSR Or, you could be honest and leave appropriate DSR's for the categories that apply. Not a very popular view among revenge-hungry people who get off on dishing out punishment, but honesty is actually an option.|||||||||So you have been refunded in full and are still expecting the coat? I would pull your seller's contact info and give them a call. Link I would ask why you were refunded and what is the problem?|||"Item as described = You received NOTHING > Can it get any slower? Shipping and handling charges = Item was NEVER shipped >> So they are charging too much!" (huh? that's not logical) These are more about revenge than honesty. I asked more than one Ebay rep and DSR's are for actual transactions that are followed through on - so that the actual item is rated against the description, and the acual time it took to recieve an item is rated against what was posted etc.Need a website fast?|||These are more about revenge than honesty. I asked more than one Ebay rep and DSR's are for actual transactions that are followed through on - so that the actual item is rated against the description, and the acual time it took to recieve an item is rated against what was posted etc. If eBay did not want them filled out, They would not put them out there. Like if the item has FREE shipping, the Shipping and handling charges star would be a 5 pre filled in.Delivery Confirmation is confirmation of delivery, not tracking.|||No, I asked about that too and it's because many times the buyer wants an upgrade in shipping after the auction is over, or they end up buying more items, which isn't necessarily free shipping anymore - so Ebay has to allow for those changes - hence, it's not be pre-filled.Need a website fast?|||I would pull her contact info.|||Well, tried to pull contact info yesterday, the phone # is no longer hers, or whoever answered was lying, but considering it was an elderly man, I'm just going to assume that it isn't her number anymore. He had never heard of the person. Or ebay, haha. I sent her another message, but she still has not responded to the first message, and that was 3 1/2 days ago. As far as leaving a bunch of bad DSRs, I do feel like that is a revenge thing myself. As a seller, I have certainly made mistakes before, but thank god the buyers have always been super nice about it and we worked it out. I would only rate communication simply because THAT is the issue that is making me mad. If she needed more for shipping, I could have sent her a few more dollars (then I could have appropriately rated the shipping cost DSR), but I'm sure the coat could have been sent in a priority tyvek for 5 or 6 dollars... I know I lost out on shipping big time on my first few sales... but that is my fault for not knowing what I was doing, and I took the loss and sent the package. It just makes me so angry that she is ignoring my messages and didn't have the customer service skills to at least include a note with the refund as to why it was being issued."When choosing between two evils, I always like to try the one I've never tried before." ~Mae West|||Report to eBay that the contact information is bad/wrongDelivery Confirmation is confirmation of delivery, not tracking.|||"Well, tried to pull contact info yesterday, the phone # is no longer hers, or whoever answered was lying, but considering it was an elderly man, I'm just going to assume that it isn't her number anymore" Report as invalid contact info here to Ebay Link|||No need to be/get angry, just file the NPS report with Ebay Link Report the invalid contact info (link above) and leave appropriate Neg feedback without mentioning Ebay or Paypal. All of the above, will impact the seller's ability to pull these antics in the future.